Terms & Conditions

1. About these terms

These Terms & Conditions form an agreement between you and Allyspin Casino in relation to your use of the website, account services, games, promotions and other features made available through the platform. They should be read together with our Privacy Policy, Responsible Gambling information and any additional terms displayed on relevant pages. If a specific game, offer or service has its own conditions, those conditions may also apply.

You should only use Allyspin Casino if online gambling is permitted in the place where you live and access the website. It is your responsibility to check the laws and restrictions that apply to you before registering or playing. We may restrict access to the website or particular services where required by law, regulation, technical limitations or our internal procedures.

We may update these terms from time to time. Changes may be made to reflect legal requirements, security measures, changes to our services or improvements to the website. The latest version will apply when it is published on the website, unless a different effective date is stated. If you continue to use your account after an update, that may be treated as acceptance of the revised terms. If you do not agree with a change, you should stop using the services.

Your responsibility to read the rules

You are responsible for reviewing these terms and any game, payment or promotional conditions before taking part. Rules can differ between games and offers, including requirements relating to eligibility, qualifying activity, contribution, expiry and withdrawal. If any wording is unclear, do not proceed until you have obtained an explanation through the available support channels.

2. Eligibility, registration and account security

You must meet the legal gambling age and other eligibility requirements that apply in your location. You must not use the website if you are prohibited from gambling, subject to a self-exclusion arrangement, restricted by a court or authority, or otherwise unable to enter a legally binding agreement. We may request information to confirm your age, identity, location and entitlement to use the services.

When creating an account, you must provide information that is accurate, complete and current. This can include your name, date of birth, residential details, payment information and other information reasonably required for verification, security, responsible gambling or compliance purposes. You must update your details if they change. Providing false, misleading or incomplete information may result in an account being restricted, suspended or closed.

Unless we expressly allow otherwise, you may only hold and use one account. An account is personal to the registered player and must not be sold, transferred, shared or used by another person. You must keep your login details confidential and take reasonable steps to protect your device, password and account information. Tell us promptly if you suspect that someone else has accessed your account.

• Do not create an account using another person's identity or payment method without proper authorisation.
• Do not allow another person to play, deposit or withdraw through your account.
• Do not use the website for unlawful activity, fraud, money laundering or any purpose unrelated to the available services.
• Co-operate with reasonable identity, payment, security and source-of-funds checks.
• Keep your account details secure and notify us if you identify suspicious activity.

We may suspend access while checks are completed. If verification cannot be completed, or if information raises a compliance or security concern, we may refuse a transaction, cancel an activity or close the account where permitted by applicable requirements. Any decision about balances or transactions will be handled in accordance with the relevant rules and legal obligations.

3. Deposits, games, promotions and withdrawals

You may only deposit funds using a payment method that is held in your name or that you are authorised to use. Deposits must be made for the purpose of using the services and must not be used to test, conceal or move funds improperly. We may decline, reverse or review a deposit where the transaction cannot be verified, appears unusual or does not meet the applicable payment requirements.

You should check all transaction details before confirming a deposit or other payment instruction. Once a transaction has been accepted, it may not always be possible to cancel or reverse it. You remain responsible for charges, restrictions or delays imposed by your bank, payment provider or other financial institution. We do not control third-party payment systems and cannot guarantee their availability.

Games are provided subject to their displayed rules and technical operation. You should check the paytable, stake information, winning conditions and any applicable game restrictions before playing. A game record or system record may be used to determine the outcome of a transaction or game where there is a dispute, subject to applicable requirements. If a technical fault affects a game or transaction, we may void or correct the affected activity where appropriate.

Promotions and promotional funds

Promotions, bonuses, free plays and other incentives are subject to their own promotional terms. These terms may cover eligibility, qualifying deposits, minimum activity, game contribution, expiry, maximum permitted use, withdrawal conditions and restrictions on combining offers. You should read the full offer conditions before accepting or using a promotion. Promotional benefits are not guaranteed to be available to every account or in every location.

We may withdraw, amend or cancel a promotion where there is a genuine error, suspected abuse, a technical issue, a legal requirement or another reasonable basis. If an account is found to have manipulated or abused an offer, we may remove related benefits and take other action permitted by these terms. Any balance treatment will be considered in line with the applicable rules and legal requirements.

Withdrawals and account balances

Withdrawal requests may be subject to account verification, payment checks, transaction review and any conditions displayed at the time of the request. We may return funds through an appropriate verified payment method and may ask for further information before processing a withdrawal. A request may be delayed, declined or adjusted if it does not meet the relevant requirements or if an investigation is underway.

You should not treat an amount shown in your account as finally available until the relevant transaction has been confirmed. If funds are credited in error, you must notify us and must not use those funds. We may correct an obvious error and recover an incorrectly credited amount where permitted. You are responsible for checking your balance and transaction history regularly.

4. Fair use and responsible gambling

You must use the website fairly and in accordance with these terms. Prohibited conduct includes attempting to bypass security controls, exploiting a software or payment error, using automated systems or bots, interfering with the website, submitting malicious material, colluding with other players or taking part in fraudulent or deceptive activity. You must not use the services to harass others or to infringe another person's rights.

We may monitor activity to protect players, maintain platform security, detect fraud, meet legal obligations and promote fair play. Where we identify conduct that may breach these terms, we may limit features, suspend an account, cancel affected activity or take other reasonable action. We may also preserve information and report matters where disclosure is required or permitted.

Play within your limits

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Only gamble with money you can afford to lose, set a personal budget and take regular breaks. Never gamble when you are under the influence of alcohol or drugs, distressed, or trying to solve financial problems. A win is never guaranteed, and previous results do not predict future outcomes.

• Set spending and time limits before you start.
• Do not chase losses or increase stakes to try to recover money.
• Keep gambling separate from essential household spending.
• Use available breaks, limits, account restrictions or self-exclusion tools if gambling stops feeling enjoyable.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You can contact the available support team to ask about responsible gambling tools, account restrictions or self-exclusion options. These tools may not prevent access to every gambling service, so you should also consider blocking software, speaking with your bank and seeking help from an independent Australian support service. If you believe gambling is causing harm, stop playing and seek assistance as soon as possible.

5. Privacy, suspension, liability and general provisions

Personal information is handled in accordance with the Privacy Policy and applicable privacy requirements. We may collect and use information needed to provide the services, manage your account, process payments, verify identity, protect security, meet legal obligations and improve the website. Information may be shared with service providers or authorities where necessary for these purposes and where permitted or required.

We may suspend or close an account where there is a suspected breach of these terms, a verification concern, a security risk, a legal or regulatory reason, prolonged inactivity or another valid operational reason. You may stop using the website at any time. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, investigations, disputes or information that must be retained.

The website and its services may be unavailable, interrupted or affected by maintenance, communications failures, device problems, third-party services or events outside reasonable control. To the extent permitted by law, we are not responsible for loss caused by your failure to protect account details, inaccurate information, unauthorised access resulting from your actions, payment-provider issues or your use of the website in breach of these terms.

Nothing in these terms is intended to exclude, restrict or replace a right or remedy that cannot lawfully be excluded under applicable Australian consumer or other legislation. Where a term is found to be invalid or unenforceable, the remaining terms will continue to operate to the extent permitted. A failure to enforce a term immediately does not mean that the term has been waived.

Questions and complaints

If you have a question, believe a transaction is incorrect or wish to make a complaint, use the support options available on the website. Provide enough information for the matter to be identified, including relevant account or transaction details where appropriate. We may ask for further information while reviewing the issue and will handle complaints according to our applicable internal process.

These terms are intended to operate with the laws and mandatory protections that apply to your use of the services. Any dispute should first be raised through the available support process. You should retain a copy of these terms and any specific conditions that apply to your account, games or promotions.