Privacy Policy

About this Privacy Policy

Allyspin Casino respects the privacy of its players and aims to handle personal information in a careful, transparent and secure way. This policy applies to information collected through the website, account services, gaming services, customer support channels and other online features made available through the site. It should be read together with any other applicable terms, notices and account information presented to players.

Personal information is information that identifies a person or could reasonably be connected with that person. The information handled will depend on how the website is used, which services are requested, the payment method selected, the information required for verification and the choices made about communications. Some information is needed to provide an account or meet security and legal requirements, while other information may be optional.

Information may be collected directly from a player, generated when the website or account is used, or received from service providers that help operate the services. By using the website, players acknowledge that information may be handled for the purposes described in this policy. Where consent is required, it may be requested when information is collected. Consent can be withdrawn for certain activities, such as marketing, although this will not necessarily affect processing needed to operate an account, protect the website or meet legal obligations.

This policy is intended to provide general information about privacy practices. The information collected and the way it is used may vary according to the services available, account activity, security requirements and applicable privacy obligations.

Information we may collect and why

An online casino site may handle several categories of information. The exact information requested can vary according to the account, the services used, payment activity, verification requirements and interactions with support. Information should generally be provided accurately and kept up to date so that account, security and communication records remain reliable.

• Account details, such as a player’s name, date of birth, username, password, contact details, preferences, account status and account history. These details help create and administer an account, provide requested services, communicate with the player and maintain accurate records.
• Identity and verification information, which may include identity documents, proof of age, proof of address, verification results and information needed for security checks. This information helps confirm identity, support age and eligibility checks, prevent unauthorised access and reduce fraud, money laundering and other prohibited activity.
• Payment and transaction records, such as deposits, withdrawals, payment method information, transaction references, account balances, gaming activity and related financial records. These records help process transactions, investigate disputes, protect payment activity, identify unusual behaviour and meet applicable record-keeping requirements.
• Device and technical information, including an IP address, browser type, operating system, device identifiers, language, time zone, login information, pages visited and general location information inferred from a connection. This information helps keep the website operating, detect suspicious activity, troubleshoot problems and understand how the services are used.
• Cookie and similar technology information, including identifiers, session details, preferences and information about interactions with the website. This information may help keep players signed in, remember settings, improve performance, measure site use and support relevant communications where permitted.
• Support and communications information, including messages, enquiries, feedback, complaints, records of contact with support and information provided when a player asks for help. This helps answer questions, resolve account issues, review concerns and maintain a record of service interactions.

Information may be used to open and manage accounts, provide casino services, process deposits and withdrawals, complete age and identity checks, maintain platform security, provide customer support and send service-related messages. It may also be used to prevent fraud, investigate suspected breaches of site terms, assess risks, improve website performance and meet obligations that apply to the operation of an online gambling service.

Information may be combined from different interactions to help maintain accurate records, identify unusual activity and provide consistent support. Access to information should be limited to people or service providers who need it for an appropriate business, operational, security or legal purpose.

Where promotional communications are sent, they are intended to relate to the player’s relationship with the site and should be sent in accordance with applicable requirements. Players may unsubscribe from promotional messages or ask for their information not to be used for direct marketing. Service messages about an account, transactions, security, responsible use or important changes may still be sent where necessary.

Cookies, sharing and security

Cookies and similar technologies

Cookies are small files or similar technologies stored on a device when a player visits a website. Some cookies are needed for core functions, such as maintaining a secure session, remembering preferences, supporting account access and helping pages load correctly. Other cookies may help analyse traffic, measure performance, remember choices or improve the presentation of services.

Cookie information may be linked with device or account information where this is needed to support a requested feature, maintain security or understand how the website is used. The availability and purpose of cookies may change as website features are updated.

Players can manage, restrict or delete cookies through their browser settings. Browser controls are normally available through a privacy, security or settings menu. Blocking or deleting certain cookies may affect how the website works, including account access, saved preferences, security features or other functions. If additional cookie controls are made available on the site, players may use those controls to adjust the preferences offered.

When information may be shared

Information may be shared when this is reasonably necessary to provide services, operate the website or protect players and the platform. This may include sharing relevant information with payment and transaction providers, identity and verification providers, technology and hosting providers, security and fraud prevention services, customer support providers and professional advisers.

Service providers should receive only information relevant to their role and may be required to handle it securely and only for authorised purposes. Some providers may process or store information outside Australia. Where information is handled across borders, appropriate safeguards, contractual arrangements or other controls may be used where applicable.

Information may also be disclosed where reasonably necessary to respond to a lawful request, comply with a legal process, meet an applicable obligation, investigate suspected fraud or other prohibited conduct, enforce site terms, protect rights and safety, or support a business transition. Information will not ordinarily be shared for unrelated purposes without an appropriate basis.

Security of information

Reasonable technical, organisational and administrative measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, secure connections, monitoring, staff procedures and restrictions on who can view information.

No online service can guarantee complete security. Players should choose a strong, unique password, keep login details confidential, avoid sharing account access and use care when accessing the website on a shared or public device. If a player suspects that an account, password or device has been compromised, they should contact support as soon as possible.

Retention and account closure

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy. The appropriate period may depend on the type of information, the reason it was collected, account activity, unresolved disputes, security needs, technical requirements and applicable record-keeping obligations.

Closing an account does not always mean that every record can be removed immediately. Some account, identity, verification, transaction, payment, communications and security records must be kept for a period required by law, even after an account has been closed. Other information may need to be retained for legitimate purposes such as preventing fraud, resolving disputes, enforcing site terms, protecting the security of the services and demonstrating compliance.

When information is no longer needed, it may be securely deleted, anonymised or placed beyond active use, subject to technical, operational and legal considerations. Copies may remain in secure backups for a limited period until they are overwritten or removed through the normal backup process.

Players should not send unnecessary sensitive information through ordinary messages. When identity or payment verification is requested, it should be provided only through the available secure process. The site may take reasonable steps to verify a player’s identity before providing account information or completing a privacy request, helping to prevent information from being disclosed to the wrong person.

Your privacy rights and choices

Depending on the circumstances and applicable privacy requirements, players may have rights concerning their personal information. These rights are not always absolute and may be subject to identity checks, legal exceptions, security considerations, the rights of other people and records that must be retained.

• Access: request confirmation about whether personal information is held and ask for a copy or an explanation of information that can reasonably be provided.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: request deletion of personal information where it is no longer needed or where another available basis for deletion applies. Deletion may not be possible for records that must be retained.
• Marketing consent: withdraw consent to promotional communications or ask for personal information to stop being used for direct marketing. Unsubscribe instructions may also be included in marketing messages.
• Questions and concerns: ask how personal information is used, request clarification about this policy or raise a concern about the handling of personal information.

To exercise a privacy right, request access, correction or deletion, withdraw consent to marketing, or ask a privacy question, email support@allyspincasino.wtf. Please describe the request clearly and include enough information to help locate the relevant account. Do not include a password or unnecessary payment details in the request.

A reasonable identity verification process may be required before a request is completed. This helps protect account information and ensures that personal information is not provided to the wrong person. If a request concerns another person’s information, further information may be needed before it can be considered.

Requests will be reviewed within a reasonable timeframe. The response may explain what can be done, what information can be provided and whether an exception applies. If a request cannot be completed in full, the reason will be explained where appropriate. Players may also use available account controls, communication preferences, unsubscribe links or browser settings to manage certain choices.

Children and young people

The services are intended for people who are legally permitted to use online gambling services in their location. The website should not be used by anyone who does not meet applicable age and eligibility requirements. If a player believes that information relating to an underage person has been provided, they should contact support using support@allyspincasino.wtf so the matter can be reviewed and appropriate steps can be considered.

Changes to this policy

This Privacy Policy may be updated when the services, technology, privacy practices or applicable requirements change. The latest version will be made available on the website. Players are encouraged to review this page from time to time, particularly before providing new information or using a new feature. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any consent that is required.