Betting Rules

1. About these rules

These rules apply to betting and gaming activity made through the Allyspin Casino website, mobile services or any other approved platform. They are intended as a general guide for players in Australia. Individual games, betting markets and promotions may have additional rules displayed on the relevant page, in the game information, in the bet slip or in the promotional terms. Those product-specific rules form part of the conditions that apply to the relevant wager.

Before placing a wager, you should check the available information carefully. This may include the game name, market or selection, odds or payout information, stake, applicable limits, settlement method and any restrictions. If information is unclear, do not place the wager until you have reviewed the available guidance or obtained clarification through the website’s support channels.

These rules do not guarantee that every game, market, payment method or feature will always be available. Products may be changed, suspended or withdrawn where permitted by applicable law and the website’s terms. The rules may also be updated from time to time. The current version published on the website applies to activity made after the relevant update, unless a different arrangement is required by law.

• Only use the website if online gambling is lawful for you in your location.
• Read the rules for the specific game, market or promotion before participating.
• Check your selections and stake before confirming a wager.
• Keep your account information secure and accurate.
• Do not gamble with money you cannot afford to lose.

2. Account and player requirements

You must hold an account where an account is required to use a betting or gaming service. You are responsible for providing complete and accurate information during registration and for keeping that information up to date. An account must be used only by the person in whose name it is registered. You must not allow another person to access or use your account, and you must not create or operate an account on behalf of someone else.

You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location. Allyspin Casino may ask for information or documents to verify your identity, age, location, payment details or source of funds. Verification checks may be completed when an account is opened, before a transaction is processed, when a withdrawal is requested or at another point during the customer relationship.

You must not place wagers while using another person’s payment method or account details without proper authorisation. Payment instruments must belong to you or be used in a manner permitted by the applicable payment provider and website rules. Attempts to conceal ownership, bypass account controls, create duplicate accounts or provide misleading information may lead to a wager being voided, an account being restricted or other action under the website’s terms.

You are responsible for reviewing account activity and notifying Allyspin Casino through the available website channels if you believe your account has been accessed without permission, if a transaction appears incorrect or if your details have been misused. You should use a strong password, keep login information private and log out of shared devices.

Account restrictions

Access may be restricted, suspended or closed where this is necessary for security, verification, responsible gambling, compliance with applicable law, prevention of fraud or enforcement of the website’s terms. Any review or restriction may affect the ability to place new wagers or use particular services. Existing wagers will be handled according to the applicable product rules and the circumstances of the review.

3. Placing and confirming wagers

A wager is generally made by selecting a game, outcome, market or other available option, entering or confirming a stake, and submitting the instruction through the website. The bet slip or game interface should be checked before confirmation. You are responsible for ensuring that the selection, stake and any other details are correct before submitting the wager.

A wager is accepted only when it has been successfully received and recorded by the website. A message, receipt, transaction record or updated account history may indicate that the wager has been accepted. An instruction that is saved as a draft, remains pending, fails to load or is interrupted before acceptance may not be a valid wager. If you are unsure whether a wager was accepted, check your account history before attempting to place it again.

The odds, payout information or game rules shown at the time of placing a wager should be reviewed before confirmation. For fixed-odds betting, the applicable odds are generally those displayed and accepted with the wager, subject to correction of an obvious error or any product-specific rule. For casino games, the outcome is determined by the game’s rules and the relevant random or automated process. A displayed return is not a promise of profit, and all wagers involve the possibility of losing the stake.

Minimum and maximum stakes, bet types, market restrictions and other limits may apply. These conditions can differ between products and may be shown on the website before a wager is confirmed. A wager may be refused, limited or unavailable where a relevant restriction applies. You should not assume that a previous stake, price or limit will remain available for a later wager.

Live and time-sensitive betting

Where live or time-sensitive betting is available, information, prices and event status can change quickly. A selection may be suspended while an event is in progress or while information is being updated. Delays may occur between an event taking place, information being displayed and a wager being accepted. The settlement rules for the relevant market determine how an accepted wager is treated if an event is delayed, abandoned, postponed, interrupted or otherwise affected.

• Check the bet slip carefully before pressing the confirmation button.
• Do not refresh repeatedly or submit the same wager several times if the page appears delayed.
• Review your account history to confirm whether a transaction was accepted.
• Keep records of relevant bet references, dates and account messages if you need to raise a query.

4. Settlement, cancellations and errors

Wagers are settled using the result and settlement method set out in the applicable game or market rules. For sports or event betting, this may include an official result, a stated statistical source or a defined event outcome. For casino games, settlement is based on the result generated by the relevant game system. The result shown in your account history may be used to record the final outcome, subject to correction where an error is identified.

Once accepted, a wager generally cannot be changed or cancelled by the player unless the applicable product rules expressly allow it. A request to cancel a wager does not automatically cancel it. If a cash-out, early settlement or similar feature is displayed, its availability and value may change or disappear before your request is accepted. The transaction is effective only when the website confirms it.

A wager may be declared void, cancelled or settled in another way where required by the relevant product rules. Examples may include an event being abandoned, a market being offered in error, an outcome being materially misdescribed, a technical issue affecting acceptance or settlement, or activity being connected with fraud, manipulation or a breach of the terms. Where a rule provides a specific treatment, that treatment will apply.

If an obvious pricing, payout, description or settlement error occurs, Allyspin Casino may correct the error in accordance with the applicable rules and law. This may include recalculating a wager using the correct information or treating the wager as void where permitted. If an amount is credited to your account in error, you must not knowingly use it. The amount may be reversed or recovered after the error is identified.

Technical interruptions

Internet connections, devices, software, payment services and communications networks can experience interruptions. You are responsible for ensuring that your device and connection are suitable for using the website. An incomplete instruction, duplicate instruction or failed transaction should not be treated as accepted unless it appears as accepted in the relevant account or transaction record.

If a game stops, a page displays an error or the result is not shown correctly, avoid repeating the action until you have checked your account history. Technical issues are reviewed using available records, including system logs and transaction data. The outcome of a review is determined under the applicable product rules and relevant legal requirements.

5. Responsible gambling and queries

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and decide how much time you are comfortable spending. Never chase losses, borrow money to gamble or continue playing because you feel pressured to win back money. Taking regular breaks can help you keep your activity within limits that are suitable for you.

• Set personal spending and time limits before starting a session.
• Do not gamble when upset, tired, intoxicated or under financial pressure.
• Keep gambling separate from essential household spending.
• Use available account controls, breaks or self-exclusion options if you need help reducing or stopping play.
• Seek support from a qualified gambling help service if gambling is affecting your wellbeing, relationships or finances.

If you have a question about a wager, settlement, account record or rule, review the relevant product information first and then use the support options available on the Allyspin Casino website. Include enough information for the matter to be reviewed, such as the account username, transaction or bet reference, date, game or market and a clear description of the issue. Do not send your password or complete payment details in a support request.

Any complaint or dispute will be considered in line with the website’s complaints process, applicable product rules, privacy requirements and Australian law where relevant. The information held in account and transaction records may be used to investigate a query. You should retain copies of important confirmations and communications for your own records.

These betting rules should be read together with the website’s terms and conditions, privacy policy, responsible gambling information and any rules displayed for a particular game, market or promotion. If there is a difference between a general statement on this page and a specific product rule, the specific rule will generally apply to that product, subject to applicable law.